Premium Car Interior Detailing

Introduction

At Premium Car Interior Detailing, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which we issue refunds for our car detailing services. Please read this policy carefully to understand your rights and our responsibilities regarding refunds.

Last updated: August 15, 2023

Customer Satisfaction Guarantee

We stand behind the quality of our work. If you are not completely satisfied with our services, please notify us immediately upon service completion or within 24 hours. We will make every reasonable effort to address your concerns and rectify any issues with the detailing service provided.

Our customer satisfaction guarantee includes:

• Thorough inspection of any areas of concern
• Touch-up work on any areas that do not meet our quality standards
• Opportunity to correct any missed areas or unsatisfactory results

We believe in resolving issues rather than issuing immediate refunds, as most concerns can be addressed with proper attention and care.

Refund Eligibility

Full Refunds

Full refunds may be issued in the following circumstances:

• If we are unable to perform the scheduled service due to circumstances within our control
• If the service provided significantly fails to meet the description of services as outlined on our website or in written quotes
• If damage to your vehicle occurs during our service that is directly attributable to our negligence

Partial Refunds

Partial refunds may be considered in the following circumstances:

• If only a portion of the agreed-upon services was completed
• If certain aspects of the service were not performed to our standard of quality and cannot be corrected
• If there were unforeseen complications that prevented the full completion of services (subject to our assessment)

No Refunds

Refunds will not be issued in the following circumstances:

• For services already performed to industry standards
• For pre-existing damage or conditions that could not be improved through our detailing process
• If the customer fails to point out areas of concern during the post-service inspection
• For no-shows or late cancellations (see our Cancellation Policy below)
• If the customer's expectations were unrealistic given the age, condition, or materials of the vehicle

Cancellation Policy

Our cancellation policy for appointments is as follows:

• More than 48 hours notice: Full refund of any deposit paid
• 24-48 hours notice: 75% refund of deposit or rescheduling without penalty
• Less than 24 hours notice: 50% refund of deposit or rescheduling with a £15 fee
• No-show: No refund of deposit

For emergency situations, we may waive these policies at our discretion.

Refund Process

To request a refund, please follow these steps:

1. Contact us within 24 hours of service completion to report any issues or concerns
2. Provide specific details about the areas or aspects of the service that did not meet your expectations
3. Allow us the opportunity to inspect the vehicle and attempt to resolve the issue
4. If the issue cannot be resolved to your satisfaction, submit a formal refund request in writing to refunds@premiumcardetailing.com
5. Include your name, service date, invoice number, and detailed reason for the refund request

We will review your request and respond within 5 business days with our decision.

Refund Processing Timeline

If a refund is approved, it will be processed as follows:

• Credit/Debit Card Payments: Refunds will be processed back to the original payment method within 5-10 business days
• Bank Transfers: Refunds will be issued within 5-10 business days
• Cash Payments: Refunds will be issued by bank transfer or check within 5-10 business days

Please note that while we process refunds promptly, it may take additional time for the funds to appear in your account depending on your financial institution's policies.

Gift Certificates and Prepaid Services

Special conditions apply to gift certificates and prepaid service packages:

• Gift certificates are non-refundable but are transferable to another person
• Gift certificates can be exchanged for other services of equal or greater value (customer pays the difference)
• Unused prepaid service packages may be refunded within 30 days of purchase, subject to a 10% administration fee
• Partially used service packages may be eligible for partial refunds for the unused portion, subject to a 15% administration fee

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. In the following situations, we may consider refunds on a case-by-case basis:

• Medical emergencies (with documentation)
• Vehicle sold or traded unexpectedly after service booking
• Relocation outside our service area
• Other unforeseen circumstances beyond your control

Please contact our customer service team to discuss your specific situation.

Damage Claims

If you believe our services caused damage to your vehicle:

1. Report the damage immediately upon discovery
2. Provide clear photographs of the damage
3. Allow us to inspect the vehicle in person
4. Provide documentation showing the condition of the vehicle before our service (if available)

Claims for damage must be made within 48 hours of service completion. After our investigation, we will determine whether the damage was caused by our service and what appropriate compensation should be provided.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

Contact Information

If you have any questions about our Refund Policy or to submit a refund request, please contact us at:

Our customer service team is available Monday-Friday, 9:00 AM - 5:00 PM GMT to assist with any refund inquiries.